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This policy explains what information betboom collects when you use your account, how we store it, and what choices you have. Access to our platform and the rights described here depend on your local law and eligible region.
When you open a betboom account, we collect the information you enter during registration — your name, contact details and any payment method you add, including Nagad, Upay or Bank Transfer. We also record transaction history linked to your wallet so you can review it after login. Device identifiers and session data are collected automatically when you browse our platform; this helps us keep your account secure and working correctly on your device. We do not sell your personal information to third parties. Data we hold is used only to operate your account, process your transactions and respond to your support requests. Where local law in Bangladesh or your eligible region places specific requirements on how we handle your information, those requirements take precedence. We retain your data for as long as your account is active and for the period required by applicable law after closure. You can ask us to explain what we hold about you at any time through the contact routes listed on this page. All rights described here are subject to your local law and the eligible region from which you access the platform.
Nagad transaction records are tied to your account wallet and visible in your transaction history after login.
Upay payment entries are stored as part of your account records and can be reviewed from your account dashboard.
Bank Transfer records, including reference numbers and amounts, are kept in your account history for your review.
Not every service you reach from betboom falls under this policy. Understanding the boundary helps you know where to direct a data question. Account activity, your transaction records and the information you submit to us are all covered. Third-party services linked from our platform operate under their own policies.
All data collected when you log in, update your profile or verify your identity falls within this policy. This includes email, contact details and any security questions you set in your account.
Payments made through Nagad, Upay or Bank Transfer are recorded under this policy. The record shown in your account dashboard is the data we hold about that transaction.
Your activity on game lobbies and sports sections is logged for account security and session continuity. This data is internal and not shared with game studios or content providers.
External links, payment gateways and third-party tools you reach from our platform are governed by those services' own policies. We do not control or take responsibility for data handling outside our platform.
You have real, practical options when it comes to the data we hold about you. After logging in, your account dashboard shows your current profile details, and you can update most of them directly. Transaction records — including Nagad, Upay and Bank Transfer entries — are visible in your history tab; if you see an error, contact support with the reference number and we will investigate. If you want to know exactly what data betboom holds about your account, send a written request through the support channel and we will respond within the timeframe required by applicable law. You can also ask us to correct inaccurate details or, where law permits, request that certain data be removed. Note that some records must be retained for legal or fraud-prevention purposes even after a request. All requests are handled subject to your local law and the eligible region from which you access the platform.
Log in and open your account dashboard to see your current profile and transaction history. Nagad, Upay and Bank Transfer entries each show a reference number and date you can cross-check.
Update your name, contact number or email directly in your account settings. If a field is locked, raise a correction request through our support channel with proof of the correct detail.
Submit a written data enquiry through our support contact. We will confirm what information is linked to your account and the purpose for which we hold it, within the timeframe set by applicable law.
Where your local law and eligible region permit, you may ask us to delete personal data tied to your account. We will inform you if any records must be kept for legal or security reasons.
If you have a question about how we handle your data, or you want to exercise any of the rights described in this policy, reach us through the channels below. Give us your account email and a clear description of your request so we can respond accurately.
Send your data or privacy question to our support email. Include your registered account email and the specific detail or record you are asking about.
Open the live chat from your account dashboard to raise a privacy or data question in real time. Have your account details ready when you start the conversation.
Visit the Help section inside your account for written answers to common policy questions. For requests not covered there, use email or live chat to reach us directly.
Your account data is stored with access controls that restrict who inside our team can view personal records. Cookies are used to keep your session active and remember your preferences across visits; you can manage cookie settings through your browser. We do not use tracking cookies to build advertising profiles. Account security relies on the login credentials you set, and we recommend keeping your password unique to this platform. If you believe your account has been accessed without your permission, contact our support team immediately using the channels above. Retention periods for your data are set by applicable law and our internal policy; when your account is closed, we keep only the records required by law and delete the rest in line with our retention schedule.
Personal and transaction data is stored with access controls. Only authorised team members with a specific operational need can view your account records, and that access is logged.
We use session cookies to keep you logged in and preference cookies to remember your settings. No advertising or cross-site tracking cookies are placed without your acknowledgement.
Your login credentials are your first line of protection. If you suspect unauthorised access to your betboom account, contact support straight away and change your password from your account settings.
When we update this policy, the revised version is posted here with the effective date noted. Continuing to use your account after an update means you have seen the revised terms.
These are the questions we hear most from account holders about how their data is handled. If your question is not covered here, use the support channels listed above to reach our team directly.
We collect the name, contact details and payment method information you enter during registration. We also record session and device data automatically when you use your account. Transaction records from Nagad, Upay or Bank Transfer are stored as part of your account history.
Yes. Send a written request through our email support or live chat with your registered account email. We will confirm what data is linked to your account and why we hold it, within the timeframe required by applicable law in your eligible region.
Log in and go to your account settings to update most profile fields directly. If a field is locked — for example, a verified identity detail — contact support with the correct information and supporting proof, and we will review the correction request.
We do not sell your personal data. We may share information with payment processors handling your Nagad, Upay or Bank Transfer transactions, and with any authority that requires it under applicable law. Third-party game content providers do not receive your personal account data.
Retention periods are set by applicable law and our internal policy. After account closure, we keep only the records required by law — typically transaction history for a set period — and delete the rest according to our retention schedule. You can ask for specifics through our support channel.
Submit a data removal request by email or live chat. We will review what can be deleted under your local law and eligible region. Some records — such as transaction logs required for legal or fraud-prevention purposes — must be kept even after a request; we will tell you which ones and why.